Last updated: November 2025
Who we are
At The Sydney Builders (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.thesydneybuilder.com.au/, use our services, or interact with us. We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as Google Ads policies, to ensure your information is handled responsibly and securely.
1. Information We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and postal address
- Information you provide through contact forms, enquiries, or service requests
- Technical information such as IP address, browser type, and browsing behaviour on our website (via cookies and tracking technologies)
- Information related to your interactions with our Google Ads and marketing campaigns
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide our services
- Improve our website, services, and customer experience
- Manage and personalise marketing communications, including Google Ads targeting, in compliance with Google’s policies
- Comply with legal obligations and resolve disputes
3. Google Ads and Tracking
We use Google Ads and related tools (such as Google Analytics, Google Tag Manager, and Google Remarketing) to improve our advertising effectiveness. These tools may collect data such as cookies and device identifiers. This data is used to deliver relevant ads to you and measure campaign performance.
You can manage your ad preferences or opt-out of personalized advertising through the Google Ads Settings or by visiting Your Online Choices.
4. Disclosure of Your Information
We may disclose your personal information to:
- Service providers and contractors who assist us in operating our business and delivering services
- Regulatory bodies or law enforcement agencies where required by law
- Marketing partners, including Google, will strictly in accordance with applicable privacy laws and for the purposes outlined above
We do not sell or rent your personal information to third parties.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Under the Privacy Act 1988 (Cth), you have the right to:
- Access and request the correction of your personal information that we hold
- Withdraw consent or opt out of marketing communications at any time
- Request deletion of your personal data, subject to legal or contractual obligations
- Complain with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise these rights, please contact us at the details below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and serve targeted advertising. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and notify you by posting the updated policy on our website. Please review this page periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@thesydneybuilder.com.au
Phone: 0435 636 695
Address: Syney, NSW 2000
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.